TERMS OF SALES
The general terms and conditions of sale of the company MFPorcelaine apply to all orders accepted by it and are subject to the conditions below. They prevail over all those made by the customer, written or not. All orders placed with MFPorcelaine, implies their complete acceptances, except special conditions written by MFPorcelaine at the time of the order.
You have the possibility to place your orders by:
Phone +33 07 68 47 58 57 only evenings and weekends.
Mail Mrs. FERREIRA, MFPorcelaine, 13 rue paul bert, 69150 Decines.
You will receive a confirmation email for your order and another informing you of the shipment.
The preparation of your order will require an average of 48 hours to seven days.
Art. III. Customer service
You are having trouble ... You have a doubt ... Looking for a product ...
by phone 07 68 47 58 57 only on evenings and weekends.
by mail Mrs. FERREIRA, MFPorcelaine, 13 rue paul bert, 69150 Decines
by mail firstname.lastname@example.org
Art. IV. Availability of goods
The goods are usually available. Otherwise, you will be informed by email and depending on the case or your agreement for a new deadline, the order will be maintained or it will not be validated and the amounts paid will be refunded. (Article L 120-20-3 of the Consumer Code)
Art. V. Illustrations
Whenever possible, the illustrations and explanations we provide are up-to-date. Nevertheless, they are not contractual, because the characteristics of our products are likely to evolve according to the supplies.
Art. VI. Price
Our prices are expressed in euro, taxes included. They apply to available stocks and can be modified in the event of significant variations in purchase prices. They are valid except typographical errors. Transportation is not included.
Art. VII. Payment
You can pay for your purchases
by mail: checks, credit card, transfers.
Never put cash in your envelope
by fax: credit card, transfers
Internet: credit card, transfers, or checks
by phone: credit card
Credit card accepted: Visa, Carte Bleue or Mastercard.
Validation of payment
Through the Internet, the debit of the bank card is done immediately after validation of the secured data. In case of missing items, or total or partial cancellation of the order will be refunded as soon as possible.
In case of payment by check or bank transfer the order will be shipped upon receipt and registration of the payment.
Art. VIII. security
The data required to process your order is transmitted in encrypted mode between your computer and the bank server. This secure server ensures the reliability of transactions by making this data completely unreadable.
Art. IX. Delivery
We can not be held responsible for a delay due to an event that does not allow the delivery of your order. (Articles 105 and 106 of the Commercial Code)
3 delivery options:
The parcels are delivered at home within 48h to 72h * Monday to Friday (excluding public holidays) in metropolitan France. No signature is requested. Your package will be delivered in mailbox if the size coincides.
The parcels are delivered at home within 48h to 72h * Monday to Friday (excluding public holidays) in metropolitan France. The parcel will be given to you only against signature and presentation of an identity document.
The parcels are delivered in one of the 6000 Relay Points of the Mondial Relay network in France, Belgium and Luxembourg within 72 hours *.
Tracking your order
You can follow the progress of your order in real time under the heading "my account"
If you have opted for sending letter followed or colissimo you can follow its evolution on the site of the selected carrier: http://www.csuivi.courrier.laposte.fr/ and http://www.colissimo.fr/ portail_colissimo / suivre.do? language = en_US
If you opted for sending Mondial Relay you can follow its evolution on the website of the selected carrier: https://www.mondialrelay.fr/suivi-de-colis/
NB: a delay of 24h to 48h may be necessary on the carrier sites before the status of the package appears.
The carrier times indicated above are to be taken into account from the departure of the parcel of our premises.
Art. X. Right of withdrawal
You have a period of 14 days after receipt of your order, to inform us of your wish to retract for a product that does not suit you and 14 days to return this product. Only the postal bill will be valid for the date of departure of the withdrawal period. Precious metals and chandeliers are not affected by this provision under Article L121-20-2 which states that: "The right of withdrawal may not be exercised in particular for products which, by their nature, can not be redirected or are likely to deteriorate or expire quickly ".
Art. XI. Return
You are responsible for the transport, both in the case of a withdrawal and a guarantee call. Use a suitable packaging for your returns. Any product incomplete, damaged, damaged and / or whose original packaging has been damaged, will not be returned, exchanged or refunded. The sender must therefore ensure the packaging and packaging of the material he uses: Do not return a book in a simple paper envelope.
Returned goods must be in their original condition. The guarantee or safety capsules must not have been broken. The books in particular, must be in a state allowing the resale, without manifest trace of use and / or characteristic of a passage in a photocopier or a scanner.
Return postage costs are your responsibility. The only transport costs accepted by MFPorcelaine are the costs of return of the products exchanged following a defect or a guarantee taking effect, provided that the customer is in mainland France.
We do not accept cash on delivery.
When the returned product (s) are actually received at the company's head office and meet the conditions set out above, MFPorcelaine accepts and registers the return.
Art. XII. Guarantee
All our items are guaranteed free from hidden defects. This warranty is 3 months for precious metals and chandeliers and 24 months for the rest of our catalog. Please attach a copy of the invoice to your shipment and a letter explaining the defect. You can also call to verify the correct implementation of the products. After testing and confirmation of a real malfunction or a defect, it will be, at the option of MFPorcelaine, replaced or refunded. Please read the return conditions above.
Art. XIII. Refund
In the case of a retraction, after acceptance and registration of your return,
MFPorcelaine refunds it within 14 days maximum. In the case of a warranty claim, after acceptance and registration of your return, MFPorcelaine refunds or exchanges within 14 days. Return costs are your responsibility.
Art. XIV. Responsibility
In any case, MFPorcelaine is not responsible for the direct or indirect consequences caused to other property and / or any harm, direct or indirect damage caused to persons and / or things.
If this responsibility were to be recognized in respect of a supplied merchandise, the maximum amount of compensation that could be paid to the customer could in no case exceed the price paid by the customer for the offending merchandise.
Art. XV. Retention of title
MFPorcelaine retains full and exclusive ownership of the goods delivered and sold until full payment of their price. However, the customer will insure the risks as soon as they leave the premises of MFPorcelaine. In the event of refund, the sums paid will remain acquired by MFPorcelaine in return for the enjoyment of the goods which will have benefited the customer. Any costs that may be incurred for the recovery of unpaid goods will be borne by the customer.
Art. XVI. confidentiality
We register your personal details necessary for the processing of your requests and the management of our commercial relations.
For security, your credit card numbers are never registered: you must provide us with each new order.
In accordance with the law Informatique et Libertés of 06.01.1978, you have a right to access, modify, rectify and delete data concerning you.
We never divulge our files containing your contact information: you will not be able to be contacted or to receive proposals from other institutions.
Art. XVII. Jurisdiction
This contract is subject to French law and the French Courts will have sole jurisdiction.